Contact Center Solutions

Experience and Innovation for a servisse of excellence

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Contact Center Solutions

Being aware of the adjusted needs of customers, we know that the one-fits-all maxim does not exist.

Because we believe that each client is unique and deserves to be treated as such, we provide a highly personalized and high quality service, with special attention to a timely, assertive and careful response.

For this, with the objective of reaching one side as a goal, the company creates expanded and differentiated processes that provide proximity to the final customer and, on the other hand, the continuous improvement of its services.

Our solutions:

With more than 20 years of experience, we deliver solutions that guarantee satisfaction and, consequently, the loyalty of our Customers. For this, we have an Inbound, Outbound or Blended service fully adapted to your company.

Wherever your Customers are and whatever the platforms they use, we will make the constant contact through multichannel services (voice, chat, email, social networks, etc.), with a view to a more human, close and efficient communication.

We have teams oriented towards acquisition and after-sales services, such as telemarketing actions for consumer and corporate acquisition, corporate solutions, collections (consumption and corporate), billing & payments, among others.

We carry out audits with the elaboration of reports in order to optimize the Customer experience and the quality of service, whatever the channels used by your Customers or by your Company.

We ensure the BackOffice processes of the Customer, Consumer and Business management teams, or that activations, changes to all services, ownership, portability, archiving and digitization, among others.

With the increasing number of purchase options and brands on the market, it has become increasingly difficult to attract and retain the attention of consumers, so the retention and loyalty of your customers becomes, therefore, essential. At RHmais, we have highly qualified and oriented teams that aim to fulfill this objective.

We ensure the sale of services to current and potential customers, whether private or corporate, through various sales techniques adjusted to each customer profile, product or service. It is a service extremely focused on reducing Charge-back levels and increasing customer loyalty.

We have specialized know-how resulting from more than two decades of experience with national and international companies.
This experience allows us, today, not only to guarantee a service of quality and excellence, but also to create value in the execution and management of operations in a global service of recruitment and selection, training and management of specialized teams in the most varied administrative and technical areas.


Lindolfo Miguel
Diretor de Operações

Efficient practices in customer service in E-Commerce

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