We add value to your business, ensuring an Excellence service to your Customers.
E-Commerce is here to stay. And the future is now.
In order to be able to follow the evolution of E-Commerce, recently driven by the pandemic crisis, weinclude in our offer processes of consultingand recruitment and management of People that ensure the effectiveness of multichannel support in the pre and after sales through:
- Billing; - Management of returnprocesses; - Complaints management; - Satisfaction surveys; - Quality control within the framework of continuous improvement processes.
Support for intervention processes with Customers, suppliers and partners:
- Information service; - Support in the usage of the E-Commerce website; - Support for tracking orders; - Support for use (for example: technological products); - Mystery shopper in the various stages of the selection, ordering and delivery process; - Management of customer satisfaction survey programs, measuring recommendation levels and new purchases.
In any of the dimensions mentioned above, contacts are ensured by voice, e-mail, Whatsapp, chat or whatever is more convenient.
In order to guarantee the high quality of this service, we recruit, train and manage People with the right attitude and customer orientation.
hrough the implemented processes and their permanent control, we focus on the Customers' needs and create clear and effective information and support processes, in order to make the experiences of choosing, purchasing, receiving and using products or services excellent.