Certified by ANAC (National Civil Aviation Authority) since 2012 in categories 1 (Administrative Assistance on the ground and supervision) and 2 (Assistance to passengers), for Lisbon, Porto and Madeira airports, we have a complete range of solutions in Human Resources for Handling companies.
Proven experience in this field and the allocation of a management team exclusively focused on these services, allows us to ensure rigorous standards of quality and professionalism, as well as ensuring excellent performance and services adjusted to the specific needs of each Client.
Our solutions are, therefore, offered through the availability of specialized equipment in the activity of:
Management of overbooking processes: Management of passengers with overbooked flights.
Assistance for transfer passengers: Support for passengers transferring between flights.
Support for self check-in machines: Screening of eligible passengers, in the use of kiosks and support for passengers in their use.
Check-in and reception of passengers: Acceptance of passengers at check-in and reception when boarding or disembarking flights.
Baggage Irregularities Services (Lost and Found): Management of baggage-related irregularities.
Passenger assistance at the baggage reclaim belts (Floor Walker): Passenger assistance at the baggage reclaim belts.
Passenger boarding support for baggage claim: Passenger boarding support for baggage claim to the hold.
Assistance to unaccompanied minors: Accompaniment to minors traveling without family members.