Contact Centers

We provide a high quality personalized service with permanent monitoring of the operations and a global management centered on the Customer, and we are aware of the impact that the performance of a Contact Center has on the image of a company, its relationship with its customers and the management of their expectations.

In the operations we manage, we ensure the necessary balance between the achievement of service and quality goals and the scrupulous compliance with current labor legislation and best practices in terms of employee satisfaction and motivation.

Our solutions:

• Inbound, outbound or blended operations
• Telephone assistance, e-mail management and social networks;
• Customer care, loyalty, recovery
• Backoffice and support to customer service
• Data processing, customer database management
• Collect calls / welcome calls, up/cross selling
• Recruitment, selection and training of managers, supervisors and communicators
• Operations management, schedules, reporting, performance evaluation, contingency plans, satisfaction surveys
• Consultancy in planning, management and organization, systems of premiums, careers and quality management.